Refund & Cancellation Policy
Last Updated: June 2026
Welcome to Sapra Multispeciality Hospital. This Refund & Cancellation Policy outlines the terms governing payments made through our website, online appointment booking system, telemedicine services, diagnostic services, healthcare packages, and other related services.
By making any payment through our website or associated platforms, you acknowledge and agree to the terms stated below.
1. General Policy
All payments made to Sapra Multispeciality Hospital for appointments, consultations, telemedicine services, diagnostic investigations, health packages, procedures, or any other healthcare services are subject to this Refund & Cancellation Policy.
Users are advised to carefully review all details before confirming any booking or making any payment.
2. No Cancellation Policy
Once an appointment, teleconsultation, diagnostic service, healthcare package, or any other service has been booked and payment has been successfully processed, the booking shall be considered final.
Cancellation requests will not be accepted under any circumstances.
Patients are requested to ensure the accuracy of:
- Patient details
- Contact information
- Selected department
- Selected doctor
- Appointment date and time
- Service selection
before completing payment.
3. No Refund Policy
All payments made through the website or any authorized payment channels are non-refundable.
Sapra Multispeciality Hospital follows a strict No Refund Policy, and no refunds shall be issued for:
- Missed appointments
- Delayed arrival by the patient
- Failure to attend scheduled appointments
- Change of mind
- Patient dissatisfaction with consultation outcomes
- Telemedicine consultation completion
- Incorrect booking by the user
- Failure to provide required medical records
- Technical issues on the patient’s device or internet connection
- Partially utilized services
- Unused services
- Diagnostic bookings
- Healthcare package bookings
4. Telemedicine and Video Consultation Payments
Payments made for online video consultations and telemedicine services are non-refundable.
Patients are responsible for:
- Ensuring a stable internet connection
- Using a compatible device
- Joining the consultation at the scheduled time
- Providing accurate contact details
Failure to attend a scheduled teleconsultation shall not entitle the patient to a refund.
5. Appointment Rescheduling
The Hospital may, at its sole discretion and subject to doctor availability, allow appointment rescheduling in certain situations.
However:
- Rescheduling is not guaranteed.
- Rescheduling shall not be treated as a refund.
- The Hospital reserves the right to approve or reject rescheduling requests.
6. Failed Transactions
In cases where:
- A payment is deducted from the user’s account,
- But the transaction is not successfully received by the Hospital,
the matter shall be handled according to the policies of the respective bank or payment gateway.
If the payment is not received by the Hospital, users may contact their bank or payment service provider for resolution.
7. Duplicate Payments
If a user accidentally makes multiple payments for the same service due to a technical error or payment gateway issue, the Hospital may review the transaction details and determine appropriate action at its sole discretion after verification.
Supporting transaction records may be required.
8. Service Availability
The Hospital reserves the right to modify, postpone, reschedule, or discontinue services due to:
- Medical emergencies
- Doctor unavailability
- Technical issues
- Force majeure events
- Government restrictions
- Operational requirements
Such situations shall not automatically create any entitlement to refunds unless specifically approved by the Hospital management.
9. User Responsibility
Patients and users are solely responsible for:
- Reviewing booking details before payment
- Entering correct personal information
- Selecting appropriate services
- Attending appointments on time
- Maintaining communication with the Hospital
The Hospital shall not be responsible for losses resulting from incorrect information submitted by users.
10. Policy Modifications
Sapra Multispeciality Hospital reserves the right to amend, modify, update, or replace this Refund & Cancellation Policy at any time without prior notice.
Any changes shall become effective immediately upon publication on the website.
11. Contact Us
For any questions regarding payments, bookings, or this Refund & Cancellation Policy, please contact:
Sapra Multispeciality Hospital
Rajgarh Road, Sector 15A, Near Court Complex, Hisar, Haryana, India
Phone: 01662-233230
Email: info@saprahospital.com
Website: saprahospital.com
Important Notice
All appointments, teleconsultations, healthcare packages, diagnostic services, and online payments made through Sapra Multispeciality Hospital are final. No cancellations and no refunds shall be provided except where required under applicable law or expressly approved by Hospital Management.