Privacy Policy
Last Updated: June 2026
Welcome to Sapra Multispeciality Hospital (“Hospital”, “We”, “Our”, or “Us”). We are committed to protecting the privacy, confidentiality, and security of all patients, visitors, caregivers, and users who access our website and healthcare services.
This Privacy Policy explains how we collect, use, store, process, share, and protect your personal and health-related information when you visit our website, use our online services, book appointments, participate in telemedicine consultations, make payments, or interact with us in any manner.
By accessing our website or using our services, you agree to the terms of this Privacy Policy.
1. About Us
Sapra Multispeciality Hospital
Rajgarh Road, Sector 15A, Near Court Complex, Hisar, Haryana, India
Phone: 01662-233230
Email: info@saprahospital.com
Website: saprahospital.com
2. Information We Collect
We may collect various categories of information including but not limited to:
Personal Information
- Full Name
- Date of Birth
- Age
- Gender
- Contact Number
- Email Address
- Residential Address
- Emergency Contact Information
- Identity Documents (if required)
Medical Information
- Medical History
- Health Records
- Prescriptions
- Diagnostic Reports
- Laboratory Results
- Imaging Reports
- Treatment Information
- Current Medications
- Allergies
- Consultation Notes
- Follow-up Details
Appointment Information
- Appointment Date & Time
- Doctor Selection
- Department Selection
- Visit History
- Teleconsultation Records
Payment Information
- Transaction ID
- Payment Status
- Billing Details
- Refund Details
We do not store complete debit card, credit card, or banking credentials on our servers.
Technical Information
- IP Address
- Browser Type
- Device Information
- Operating System
- Location Information
- Website Usage Data
- Cookies and Tracking Data
3. How We Collect Information
We may collect information through:
- Website registration forms
- Appointment booking forms
- Telemedicine consultations
- Contact forms
- WhatsApp communications
- Email communications
- Phone calls
- Patient registration desks
- Medical records submitted by patients
- Diagnostic reports uploaded by users
- Cookies and analytics tools
- Online payment gateways
4. Purpose of Information Collection
We collect information for the following purposes:
Patient Care
- Scheduling appointments
- Providing consultations
- Telemedicine services
- Maintaining medical records
- Prescribing medications
- Follow-up care
Administrative Purposes
- Patient identification
- Record management
- Hospital operations
- Insurance processing
- TPA coordination
Communication
- Appointment reminders
- Follow-up notifications
- Health updates
- Service announcements
- Emergency communication
Website Improvement
- Website performance monitoring
- User experience enhancement
- Analytics and reporting
Legal and Regulatory Compliance
- Medical record retention
- Government reporting requirements
- Legal obligations
- Fraud prevention
5. Telemedicine and Video Consultation Privacy
Sapra Multispeciality Hospital may offer telemedicine and video consultation services.
When using video consultation services:
- Patient identity may be verified before consultation.
- Consultation details may be documented in medical records.
- Images, reports, and prescriptions may be exchanged digitally.
- Video consultations may be monitored for quality and compliance purposes.
- Consultation records may be retained as required by applicable healthcare regulations.
Patients are responsible for ensuring:
- A secure internet connection.
- Privacy of their consultation environment.
- Accuracy of the information shared.
The Hospital shall not be liable for interruptions caused by internet failures, device malfunctions, or third-party service outages.
6. Medical Records and Health Information
Health information is considered highly sensitive.
We may collect and store:
- Medical reports
- Diagnostic results
- Consultation notes
- Treatment plans
- Surgical records
- Admission records
- Discharge summaries
Such information is used strictly for healthcare delivery, treatment planning, and legal compliance.
7. Online Appointment Booking
When booking appointments online, users may provide:
- Name
- Mobile Number
- Email Address
- Preferred Department
- Preferred Doctor
- Medical Concern
This information is used solely for scheduling and managing healthcare services.
8. Online Payments
Patients may make payments through secure third-party payment gateways.
Payment-related information may include:
- Transaction ID
- Payment Amount
- Payment Status
- Billing Information
The Hospital does not directly store sensitive card details.
All payment processing is handled through authorized payment service providers.
9. Cookies and Tracking Technologies
Our website may use cookies and similar technologies to:
- Improve website functionality
- Remember user preferences
- Analyze traffic patterns
- Enhance user experience
- Measure marketing effectiveness
Users may disable cookies through browser settings; however, certain website features may not function properly.
10. Information Sharing
We do not sell personal information.
We may share information with:
Healthcare Professionals
- Doctors
- Consultants
- Nursing Staff
- Authorized Medical Personnel
Service Providers
- IT Service Providers
- Hosting Providers
- Payment Gateway Providers
- Telemedicine Platform Providers
Insurance and TPA Partners
For claim processing and reimbursement purposes.
Government Authorities
Where required by law, court orders, investigations, or regulatory obligations.
11. Data Security
We implement reasonable technical, administrative, and physical safeguards including:
- Secure servers
- Access controls
- Password protection
- Data encryption where applicable
- Firewall protection
- Security monitoring
Despite our efforts, no method of electronic transmission or storage is completely secure.
12. Patient Rights
Patients may have the right to:
- Access their personal information
- Request correction of inaccurate information
- Request updates to records
- Withdraw certain consents where legally permissible
- Request information regarding data usage
Requests may be submitted through our official contact channels.
13. Children’s Privacy
Information relating to minors may be collected only through parents, guardians, or authorized caregivers for legitimate healthcare purposes.
Parents and guardians are responsible for ensuring the accuracy of submitted information.
14. Third-Party Websites
Our website may contain links to third-party websites.
We are not responsible for:
- Privacy practices
- Security policies
- Content
- Services
of such third-party websites.
Users should review the privacy policies of those websites independently.
15. WhatsApp, SMS and Email Communication
We may communicate through:
- SMS
- Phone Calls
These communications may include:
- Appointment reminders
- Prescription notifications
- Follow-up reminders
- Health awareness messages
- Service updates
By providing your contact details, you consent to receive such communications.
16. Health Awareness and Marketing Communications
With your consent, we may send:
- Health tips
- Wellness campaigns
- Hospital updates
- New service announcements
- Preventive healthcare information
You may opt out at any time.
17. Data Retention
Patient and healthcare records may be retained for periods required under:
- Medical regulations
- Hospital policies
- Legal obligations
- Insurance requirements
Records may be retained even after treatment completion where legally required.
18. International Users
Users accessing our website from outside India acknowledge that information may be processed and stored within India.
By using our services, users consent to such processing.
19. Consent
By using our website, booking appointments, participating in teleconsultations, submitting medical information, or using any services provided by Sapra Multispeciality Hospital, you consent to the collection, use, processing, storage, and disclosure of information as described in this Privacy Policy.
20. Limitation of Liability
Sapra Multispeciality Hospital shall not be responsible for:
- Internet interruptions
- Unauthorized access beyond reasonable security controls
- User negligence
- Device-related security issues
- Third-party service provider failures
To the maximum extent permitted by applicable law.
21. Changes to Privacy Policy
We reserve the right to modify this Privacy Policy at any time.
Changes will be posted on this page with an updated revision date.
Continued use of the website constitutes acceptance of the revised Privacy Policy.
22. Contact Us
If you have any questions regarding this Privacy Policy, data protection practices, telemedicine services, online appointments, or patient information handling, please contact:
Sapra Multispeciality Hospital
Rajgarh Road, Sector 15A, Near Court Complex, Hisar, Haryana, India
Phone: 01662-233230
Email: info@saprahospital.com
Website: saprahospital.comspam detection service.