Telemedicine Consent Policy
Last Updated: June 2026
Telemedicine Consent and Patient Authorization
This Telemedicine Consent Policy governs the use of telemedicine and video consultation services provided by Sapra Multispeciality Hospital (“Hospital”, “We”, “Our”, or “Us”).
By booking, scheduling, participating in, or continuing with any telemedicine consultation through our website, mobile platform, video conferencing system, or any other digital communication channel, you voluntarily consent to the terms outlined in this policy.
1. Introduction
Telemedicine is the delivery of healthcare services through electronic communication technologies where the patient and healthcare provider are not physically present in the same location.
Telemedicine services may include:
- Video Consultations
- Audio Consultations
- Follow-Up Consultations
- Medical Advice
- Review of Medical Reports
- Prescription Services (where legally permissible)
- Health Education and Counselling
- Chronic Disease Management
- Post-Treatment Follow-Up
Telemedicine is intended to improve access to healthcare services and provide convenient consultation options for patients.
2. Voluntary Participation
Participation in telemedicine services is entirely voluntary.
By proceeding with a telemedicine consultation, you acknowledge that:
- You have chosen telemedicine as an alternative to an in-person visit.
- You understand the benefits and limitations of telemedicine.
- You may withdraw your consent before the consultation begins.
- You may request an in-person consultation if recommended by the treating doctor.
3. Patient Identification and Verification
Before providing telemedicine services, the Hospital or healthcare provider may request verification of:
- Full Name
- Date of Birth
- Age
- Gender
- Mobile Number
- Email Address
- Government-issued Identification (where required)
- Patient Registration Number (if applicable)
The Hospital reserves the right to refuse telemedicine services if adequate identity verification cannot be completed.
4. Consent for Medical Consultation
By participating in telemedicine services, you expressly authorize the healthcare provider to:
- Conduct medical consultations remotely.
- Review your medical history.
- Review uploaded reports and diagnostic records.
- Assess your symptoms based on the information provided.
- Provide medical advice.
- Recommend investigations.
- Suggest treatment plans.
- Issue prescriptions where legally permitted.
5. Limitations of Telemedicine
You acknowledge and understand that telemedicine has inherent limitations, including but not limited to:
Physical Examination Limitations
The doctor may not be able to:
- Conduct a complete physical examination.
- Measure vital signs directly.
- Perform certain diagnostic procedures.
- Assess conditions requiring physical evaluation.
Information Limitations
The quality of diagnosis depends upon:
- Accuracy of information provided by the patient.
- Quality of uploaded reports and images.
- Availability of prior medical records.
- Patient cooperation during consultation.
Technical Limitations
Healthcare services may be affected by:
- Internet connectivity issues.
- Device malfunctions.
- Software errors.
- Audio interruptions.
- Video quality issues.
- Power failures.
- Third-party platform disruptions.
6. Not for Emergency Medical Conditions
Telemedicine services are not intended for medical emergencies.
Patients experiencing:
- Chest Pain
- Heart Attack Symptoms
- Stroke Symptoms
- Severe Breathing Difficulty
- Major Injuries
- Uncontrolled Bleeding
- Seizures
- Loss of Consciousness
- Poisoning
- Any Life-Threatening Condition
should immediately contact emergency services or visit the nearest emergency department.
The Hospital shall not be liable for delays caused by attempting to use telemedicine services during emergency situations.
7. Accuracy of Information
The patient agrees to provide accurate and complete information regarding:
- Current symptoms
- Medical history
- Allergies
- Existing medications
- Previous diagnoses
- Surgeries
- Pregnancy status
- Diagnostic reports
The patient understands that inaccurate or incomplete information may adversely affect medical decision-making.
8. Medical Records and Documentation
The Hospital may create and maintain records relating to telemedicine consultations, including:
- Consultation Notes
- Medical Advice
- Prescriptions
- Uploaded Reports
- Follow-Up Recommendations
- Diagnostic Assessments
- Communication Records
These records shall form part of the patient’s medical record and may be retained in accordance with applicable laws and hospital policies.
9. Privacy and Confidentiality
The Hospital is committed to protecting patient privacy and confidentiality.
Reasonable security measures may be implemented to protect:
- Personal Information
- Medical Information
- Consultation Data
- Uploaded Reports
- Prescriptions
- Communication Records
While the Hospital takes appropriate measures to secure information, no electronic system can guarantee absolute security.
10. Electronic Communication Risks
The patient understands that electronic communications involve certain risks, including:
- Unauthorized access
- Data transmission interruptions
- Technical failures
- Cybersecurity incidents
- Hardware failures
- Software vulnerabilities
The patient accepts these inherent risks associated with telemedicine services.
11. Prescriptions Through Telemedicine
Where legally permissible and medically appropriate, doctors may issue prescriptions through telemedicine consultations.
The patient understands that:
- Certain medications may not be prescribed through telemedicine.
- Prescriptions may be limited by applicable medical regulations.
- The doctor may require an in-person examination before prescribing specific treatments.
12. Follow-Up Care
The healthcare provider may recommend:
- Follow-up teleconsultations
- Diagnostic investigations
- Laboratory tests
- Specialist referrals
- Hospital admission
- Emergency evaluation
- In-person consultation
Patients are responsible for complying with recommended medical advice.
13. Recording of Consultations
The Hospital may maintain consultation records for quality assurance, legal compliance, training, documentation, and healthcare continuity purposes.
Unauthorized recording, reproduction, distribution, or publication of telemedicine consultations by patients or third parties is strictly prohibited without prior written consent from the Hospital and healthcare provider.
14. Technical Requirements
Patients are responsible for ensuring access to:
- A stable internet connection
- A compatible smartphone, tablet, or computer
- Functional camera and microphone
- A secure and private consultation environment
Failure to meet these requirements may impact consultation quality.
15. Patient Responsibilities
Patients agree to:
- Attend consultations at scheduled times.
- Provide truthful information.
- Follow medical advice responsibly.
- Protect their login credentials.
- Maintain confidentiality of consultation links.
- Avoid sharing consultation access with unauthorized individuals.
16. Limitation of Liability
To the fullest extent permitted by law, Sapra Multispeciality Hospital, its doctors, consultants, employees, and affiliates shall not be liable for:
- Technical failures.
- Internet disruptions.
- Device malfunctions.
- Incomplete information provided by patients.
- Misuse of prescriptions.
- Delays in obtaining emergency care.
- Outcomes resulting from patient non-compliance with medical advice.
- Circumstances beyond the Hospital’s reasonable control.
17. Consent to Receive Telemedicine Services
By booking or participating in a telemedicine consultation, you acknowledge and confirm that:
- You have read and understood this Telemedicine Consent Policy.
- You voluntarily consent to receive healthcare services through telemedicine.
- You understand the benefits and limitations of telemedicine.
- You authorize the healthcare provider to review and process your medical information.
- You understand that telemedicine may not replace in-person medical evaluation when clinically required.
- You agree to comply with all instructions provided by the healthcare provider.
18. Governing Law
This Telemedicine Consent Policy shall be governed by and interpreted in accordance with the laws of India.
Any disputes arising out of telemedicine services shall be subject to the exclusive jurisdiction of the courts located in Hisar, Haryana, India.
19. Contact Information
For questions regarding telemedicine services, patient consent, video consultations, or healthcare records, please contact:
Sapra Multispeciality Hospital
Rajgarh Road, Sector 15A, Near Court Complex, Hisar, Haryana, India
Phone: 01662-233230
Email: info@saprahospital.com
Website: saprahospital.com
Patient Consent Declaration
By proceeding with an online consultation, video appointment, telemedicine session, or by clicking “I Agree”, “Continue”, “Book Consultation”, or any similar confirmation button, I hereby provide my informed consent to receive telemedicine services from Sapra Multispeciality Hospital and agree to all terms stated in this Telemedicine Consent Policy.