Patient Rights & Responsibilities

Last Updated: June 2026

Patient Rights and Responsibilities Policy

At Sapra Multispeciality Hospital, we are committed to providing safe, ethical, respectful, and high-quality healthcare services to all patients. This Patient Rights & Responsibilities Policy outlines the rights every patient is entitled to and the responsibilities patients are expected to fulfill to ensure effective healthcare delivery and a positive hospital experience.

By seeking treatment, booking appointments, using telemedicine services, or accessing healthcare services at Sapra Multispeciality Hospital, patients acknowledge and agree to the provisions outlined in this policy.

Part A – Patient Rights

1. Right to Respectful and Dignified Care

Every patient has the right to receive healthcare services with dignity, respect, compassion, and courtesy regardless of:

Age
Gender
Religion
Nationality
Language
Marital Status
Disability
Socioeconomic Status
Cultural Background

The Hospital is committed to providing a safe and non-discriminatory environment for all patients.

2. Right to Quality Healthcare

Patients have the right to receive appropriate healthcare services that meet accepted professional standards and applicable medical guidelines.

Patients may expect:

Safe healthcare practices
Qualified medical professionals
Proper clinical evaluation
Timely medical attention
Professional nursing care
Access to available medical facilities and services

3. Right to Information

Patients have the right to receive clear and understandable information regarding:

Their medical condition
Diagnosis
Proposed treatment plans
Recommended procedures
Potential risks and benefits
Available alternatives
Expected outcomes
Follow-up requirements

Information shall be communicated in a manner that the patient or authorized representative can reasonably understand.

4. Right to Informed Consent

Patients have the right to provide informed consent before:

Surgical procedures
Medical treatments
Diagnostic procedures
Anesthesia administration
Blood transfusions
Telemedicine consultations
Participation in healthcare programs

Patients may ask questions and seek clarification before giving consent.

5. Right to Privacy and Confidentiality

Patients have the right to privacy concerning:

Medical records
Consultation details
Personal information
Treatment history
Diagnostic reports
Telemedicine interactions

The Hospital shall make reasonable efforts to protect patient confidentiality in accordance with applicable laws and regulations.

6. Right to Access Medical Records

Subject to applicable laws and hospital policies, patients may request access to:

Medical records
Diagnostic reports
Prescriptions
Discharge summaries
Investigation reports

The Hospital may require appropriate identification and documentation before releasing records.

7. Right to Participate in Treatment Decisions

Patients have the right to participate in decisions regarding their healthcare.

Patients may:

Ask questions
Seek explanations
Discuss treatment options
Express concerns
Participate in care planning

Where appropriate, family members or authorized representatives may be involved in decision-making.

8. Right to Refuse Treatment

Patients may refuse recommended treatment, procedures, or interventions after being informed of potential consequences.

The Hospital and healthcare providers shall not be responsible for outcomes resulting from refusal of medically recommended care.

9. Right to Seek a Second Opinion

Patients have the right to seek a second medical opinion from another qualified healthcare professional at their own discretion.

The Hospital will cooperate with reasonable requests related to second opinions and medical record access.

10. Right to Safety

Patients have the right to receive care in a safe environment that promotes:

Infection control
Patient safety
Medication safety
Clinical quality
Risk management

The Hospital continuously strives to maintain high standards of patient safety.

11. Right to Emergency Care

Patients requiring emergency medical attention shall be assessed and managed according to the Hospital’s emergency care protocols and available medical resources.

12. Right to Transparency in Billing

Patients have the right to receive information regarding:

Consultation charges
Diagnostic charges
Procedure costs
Hospitalization expenses
Payment requirements

Patients may request clarification regarding hospital bills and charges.

13. Right to Submit Complaints and Feedback

Patients may submit complaints, suggestions, concerns, or feedback regarding healthcare services.

The Hospital shall make reasonable efforts to review and address complaints through established procedures.

14. Right to Protection of Personal Information

Patients have the right to expect that personal and medical information collected by the Hospital will be handled responsibly and in accordance with the Hospital’s Privacy Policy.

Part B – Patient Responsibilities

15. Responsibility to Provide Accurate Information

Patients are responsible for providing complete and accurate information regarding:

Personal details
Medical history
Current symptoms
Allergies
Medications
Previous treatments
Diagnostic reports
Insurance information

Incomplete or inaccurate information may affect treatment outcomes.

16. Responsibility to Follow Medical Advice

Patients are expected to:

Follow prescribed treatment plans
Take medications as instructed
Attend scheduled appointments
Comply with follow-up recommendations
Inform healthcare providers of any changes in condition

17. Responsibility to Respect Healthcare Professionals

Patients and visitors are expected to treat:

Doctors
Nurses
Hospital Staff
Administrative Personnel
Other Patients

with courtesy, respect, and cooperation.

Abusive, threatening, discriminatory, or violent behavior will not be tolerated.

18. Responsibility to Comply with Hospital Policies

Patients are expected to comply with:

Hospital rules and regulations
Safety procedures
Infection control protocols
Visitor policies
Security requirements
Telemedicine guidelines

Failure to comply may affect service availability.

19. Responsibility for Financial Obligations

Patients are responsible for:

Understanding applicable charges
Providing accurate billing information
Making timely payments
Reviewing invoices and bills
Complying with payment policies

Insurance approval does not guarantee full coverage of medical expenses.

20. Responsibility to Protect Personal Belongings

Patients are encouraged to safeguard personal belongings.

The Hospital shall not be responsible for loss, theft, or damage to personal items unless required by applicable law.

21. Responsibility to Maintain Appointment Schedules

Patients are responsible for:

Arriving on time for appointments
Joining telemedicine consultations as scheduled
Maintaining updated contact information
Responding to appointment communications when required

Missed appointments may result in delays in care.

22. Responsibility During Telemedicine Consultations

Patients participating in telemedicine services must:

Ensure a stable internet connection
Use a compatible device
Maintain privacy during consultations
Provide accurate medical information
Follow instructions provided by healthcare professionals

Patients should not record consultations without prior authorization.

23. Responsibility to Respect Hospital Property

Patients and visitors must respect hospital facilities, equipment, and property.

Intentional damage, misuse, theft, or unauthorized use of Hospital resources may result in legal action.

24. Responsibility Regarding Infection Prevention

Patients and visitors are expected to comply with infection prevention measures, including:

Hand hygiene practices
Use of protective equipment when required
Compliance with isolation protocols
Following public health guidelines

25. Responsibility to Report Concerns

Patients are encouraged to promptly report:

Changes in health condition
Medication reactions
Safety concerns
Service issues
Errors or misunderstandings

Timely communication helps ensure safe and effective care.

26. Limitation of Hospital Responsibility

While the Hospital strives to provide safe, high-quality healthcare services, patients acknowledge that:

Medical outcomes cannot be guaranteed.
Certain risks are inherent in healthcare.
Treatment results may vary among individuals.
Compliance with medical advice contributes significantly to treatment outcomes.

27. Amendments to This Policy

Sapra Multispeciality Hospital reserves the right to update, revise, or modify this Patient Rights & Responsibilities Policy at any time without prior notice.

Updated versions shall become effective immediately upon publication on the Hospital website.

28. Governing Law

This Policy shall be governed by and interpreted in accordance with the laws of India.

Any disputes arising from healthcare services shall be subject to the exclusive jurisdiction of the courts located in Hisar, Haryana, India.

29. Contact Information

For questions, concerns, complaints, or feedback regarding patient rights and responsibilities, please contact:

Sapra Multispeciality Hospital
Rajgarh Road, Sector 15A, Near Court Complex, Hisar, Haryana, India

Phone: 01662-233230
Email: info@saprahospital.com
Website: saprahospital.com

Patient Acknowledgement

By seeking treatment, booking appointments, participating in telemedicine consultations, using online healthcare services, or receiving care from Sapra Multispeciality Hospital, patients acknowledge that they have read, understood, and agreed to this Patient Rights & Responsibilities Policy.