Cookie Policy

Last Updated: June 2026

This Cookie Policy explains how Sapra Multispeciality Hospital (“Hospital”, “We”, “Our”, or “Us”) uses cookies and similar technologies on our website to improve user experience, enhance website functionality, analyze website performance, and provide secure online healthcare services.

By continuing to use our website, you consent to the use of cookies in accordance with this Cookie Policy.

1. What Are Cookies?

Cookies are small text files that are stored on your computer, smartphone, tablet, or other device when you visit a website.

Cookies help websites:

Recognize returning visitors
Remember user preferences
Improve website performance
Enhance security
Facilitate appointment booking
Analyze website usage
Improve overall user experience

Cookies do not typically contain information that personally identifies a user; however, personal information that we store about you may be linked to information stored in and obtained from cookies.

2. Why We Use Cookies

Sapra Multispeciality Hospital may use cookies for the following purposes:

Website Functionality

To ensure the website functions properly, including:

User authentication
Login sessions
Appointment booking functionality
Form submissions
Patient dashboard access
Video consultation access

User Preferences

To remember:

Language preferences
Time zone settings
Login preferences
Form information
Accessibility settings

Website Performance

To monitor:

Website speed
Page performance
System stability
Error reporting

Analytics and Insights

To understand:

Visitor behavior
Most visited pages
Website traffic sources
User engagement
Service utilization trends

Security

To:

Prevent fraudulent activity
Detect unauthorized access
Maintain system security
Protect patient information

3. Types of Cookies We Use

Essential Cookies

These cookies are necessary for the operation of the website and cannot be disabled.

Examples include:

User authentication
Session management
Security verification
Appointment booking processes
Online consultation access

Without these cookies, certain website services may not function properly.

Performance Cookies

These cookies collect anonymous information about how visitors use the website.

They help us understand:

Website traffic
Popular pages
User interactions
System performance

The information collected is generally aggregated and does not directly identify users.

Functional Cookies

These cookies allow the website to remember choices made by users, including:

Preferred language
Login details
User preferences
Customized settings

These cookies help provide a more personalized experience.

Analytics Cookies

We may use analytics services to collect information regarding:

Visitor demographics
Website usage patterns
Traffic sources
Device information
Geographic regions

Analytics data helps improve our website and healthcare services.

Security Cookies

Security-related cookies help:

Authenticate users
Protect patient accounts
Detect suspicious activity
Prevent cyber threats
Maintain secure sessions

4. Third-Party Cookies

Certain third-party service providers may place cookies on our website.

These providers may include:

Website analytics providers
Payment gateway providers
Telemedicine platforms
Video consultation platforms
Social media integrations
Website security providers
Content delivery services

These third parties may collect information according to their own privacy policies.

Sapra Multispeciality Hospital does not control the use of cookies by third-party providers.

Users are encouraged to review the privacy and cookie policies of such providers separately.

5. Payment Gateway Cookies

When users make online payments through our website, payment service providers may use cookies for:

Transaction verification
Fraud prevention
Security monitoring
Payment processing
Session management

The Hospital does not store sensitive banking information such as credit card numbers, debit card details, CVV numbers, or online banking passwords.

6. Telemedicine and Video Consultation Cookies

If users access telemedicine or video consultation services, cookies may be used to:

Maintain secure sessions
Authenticate users
Improve video quality
Ensure platform stability
Facilitate communication between patients and healthcare providers

These cookies help deliver secure and uninterrupted telemedicine services.

7. Information Collected Through Cookies

Cookies may collect certain information, including:

IP Address
Browser Type
Device Type
Operating System
Screen Resolution
Website Usage Data
Referral Source
Session Duration
Pages Visited
Click Activity
Location Information (where permitted)

This information is generally used for operational, analytical, and security purposes.

8. Managing Cookies

Most web browsers allow users to control cookies through browser settings.

Users may:

Accept cookies
Reject cookies
Delete stored cookies
Configure cookie preferences
Receive notifications before cookies are stored

Browser settings vary depending on the browser being used.

Please note that disabling certain cookies may affect website functionality and user experience.

9. Consequences of Disabling Cookies

If cookies are disabled, some website features may not function properly, including:

Online appointment booking
Patient login
User account access
Telemedicine consultations
Online payments
Saved preferences
Website security features

The Hospital shall not be responsible for service interruptions caused by user-controlled cookie restrictions.

10. Data Protection

Information collected through cookies is handled in accordance with our Privacy Policy.

We implement reasonable technical and organizational safeguards to protect information collected through cookies from unauthorized access, disclosure, or misuse.

However, no internet-based system can guarantee absolute security.

11. Changes to This Cookie Policy

Sapra Multispeciality Hospital reserves the right to update, amend, modify, or replace this Cookie Policy at any time without prior notice.

Any updates will be posted on this page with a revised effective date.

Continued use of the website after such updates constitutes acceptance of the revised Cookie Policy.

12. Consent to Cookie Usage

By accessing or continuing to use our website, you acknowledge and agree that cookies and similar technologies may be used as described in this Cookie Policy.

Where legally required, users may be presented with a cookie consent banner and may choose their cookie preferences accordingly.

13. Contact Us

If you have any questions regarding this Cookie Policy or our use of cookies and tracking technologies, please contact:

Sapra Multispeciality Hospital
Rajgarh Road, Sector 15A, Near Court Complex, Hisar, Haryana, India

Phone: 01662-233230
Email: info@saprahospital.com
Website: saprahospital.com

Cookie Consent Notice

By using the Sapra Multispeciality Hospital website, booking appointments, accessing patient services, participating in telemedicine consultations, or making online payments, you consent to the use of cookies and similar technologies as outlined in this Cookie Policy.