Terms & Conditions

Last Updated: June 2026

Welcome to Sapra Multispeciality Hospital (“Hospital”, “We”, “Our”, or “Us”). These Terms & Conditions govern your access to and use of our website, online appointment services, telemedicine facilities, online payment systems, and all healthcare-related services offered through our website.

By accessing, browsing, registering, booking appointments, making payments, or using any services available through this website, you acknowledge that you have read, understood, and agreed to be bound by these Terms & Conditions.

If you do not agree with any part of these Terms & Conditions, you should discontinue use of the website and services immediately.

1. About Sapra Multispeciality Hospital

Sapra Multispeciality Hospital is a healthcare institution providing medical, surgical, diagnostic, emergency, preventive, and telemedicine services through its hospital facilities and digital platforms.

The website is intended to provide information regarding hospital services, doctors, departments, facilities, appointment scheduling, teleconsultation services, and patient support.

2. Acceptance of Terms

By using our website or services, you agree that:

You are at least 18 years of age or are accessing the website under the supervision of a parent or legal guardian.
The information provided by you is accurate and complete.
You will use the website only for lawful purposes.
You will comply with all applicable laws and regulations.

3. Website Information

The content available on this website is intended for general informational and educational purposes only.

While we strive to keep all information accurate and updated, we do not guarantee that:

All information is complete or current.
Medical information is suitable for every patient.
All services or doctors will always be available.
Website content is free from errors or omissions.

Medical decisions should always be made after consultation with a qualified healthcare professional.

4. Appointment Booking Services

The website may allow users to book appointments with doctors and departments.

By booking an appointment, you agree that:

Appointment requests are subject to confirmation.
Doctor availability may change without prior notice.
Emergency cases may result in delays or rescheduling.
Appointment times are approximate and not guaranteed.
Hospital administration reserves the right to modify schedules when necessary.

The Hospital shall not be liable for losses resulting from appointment delays, cancellations, or rescheduling.

5. Online Registration

Users may be required to create an account or provide registration information.

You agree that:

Information submitted is accurate and up to date.
You are responsible for maintaining the confidentiality of your login credentials.
You will immediately notify the Hospital if unauthorized access is suspected.
Multiple accounts created for fraudulent purposes may be suspended.

The Hospital reserves the right to terminate accounts that violate these Terms.

6. Telemedicine and Video Consultation Services

The Hospital may provide telemedicine and video consultation services through approved digital platforms.

By using telemedicine services, you acknowledge and agree that:

Nature of Telemedicine

Telemedicine is not a substitute for emergency medical care.
Certain medical conditions may require physical examination.
Doctors may advise in-person consultation whenever necessary.
Diagnosis may be limited by the information provided during the consultation.

Technical Limitations

The quality of teleconsultation depends upon:

Internet connectivity
Device quality
Camera and audio performance
Third-party platform availability

The Hospital shall not be responsible for disruptions caused by technical failures beyond its control.

Patient Responsibilities

Patients must:

Provide accurate medical information.
Share relevant reports and records.
Participate in consultations from a private environment.
Ensure they are legally authorized to seek consultation.

7. Emergency Medical Conditions

The website and telemedicine services are not intended for medical emergencies.

In case of:

Chest pain
Heart attack symptoms
Stroke symptoms
Severe bleeding
Loss of consciousness
Respiratory distress
Serious injuries

Users should immediately contact emergency services or visit the nearest emergency department.

The Hospital shall not be liable for delays caused by reliance on online consultations during emergencies.

8. Medical Advice Disclaimer

Information available through the website:

Does not constitute a medical diagnosis.
Does not create a doctor-patient relationship unless a formal consultation occurs.
Should not replace professional medical advice.
Should not be relied upon for self-diagnosis or treatment.

Patients should consult qualified healthcare professionals for individual medical concerns.

9. Diagnostic Reports and Medical Records

Users may upload reports, prescriptions, images, and medical documents.

By submitting documents, you confirm that:

The information belongs to you or you are authorized to share it.
The documents are genuine and accurate.
The Hospital may use the information for treatment and record management purposes.

The Hospital reserves the right to refuse incomplete or suspicious submissions.

10. Online Payments

The Hospital may accept online payments for:

Consultation fees
Teleconsultation fees
Diagnostic services
Health packages
Other healthcare services

Payment processing is handled through authorized third-party payment providers.

The Hospital is not responsible for:

Banking errors
Payment gateway downtime
Failed transactions caused by third parties
Delays in payment confirmation

Users are advised to retain payment receipts for future reference.

11. Refund and Cancellation

Refunds and cancellations shall be governed by the Hospital’s Refund & Cancellation Policy.

The Hospital reserves the right to:

Approve or reject refund requests.
Verify payment records before processing refunds.
Deduct applicable charges where permitted.

Refund timelines may vary depending upon the payment provider and banking institution.

12. Patient Conduct

Users shall not:

Upload false information.
Misrepresent identity.
Submit fraudulent medical records.
Use abusive or offensive language.
Attempt unauthorized access to systems.
Introduce viruses, malware, or harmful code.
Interfere with website functionality.

Violation may result in account suspension, legal action, or service termination.

13. Intellectual Property Rights

All website content including:

Logos
Branding
Designs
Images
Videos
Articles
Medical content
Graphics
Software

are the property of Sapra Multispeciality Hospital or its licensors.

Users may not:

Copy
Modify
Republish
Sell
Distribute
Reproduce

any content without prior written permission.

14. Third-Party Services

The website may integrate third-party services including:

Payment gateways
Video consultation platforms
Analytics services
Messaging services
Mapping services

The Hospital is not responsible for the policies, security, or performance of such third-party providers.

Users agree to comply with applicable third-party terms when using integrated services.

15. Privacy and Data Protection

All collection and processing of personal information is governed by our Privacy Policy.

By using our services, you consent to the collection, storage, and processing of information as described in the Privacy Policy.

16. Limitation of Liability

To the maximum extent permitted by law, Sapra Multispeciality Hospital shall not be liable for:

Website interruptions
Technical failures
Data transmission delays
Internet outages
Third-party platform failures
Appointment delays
Telemedicine limitations
Indirect or consequential damages

Users access and use the website at their own risk.

17. Indemnification

Users agree to indemnify and hold harmless Sapra Multispeciality Hospital, its doctors, employees, consultants, directors, and affiliates from any claims, losses, damages, liabilities, expenses, or legal costs arising from:

Violation of these Terms
Misuse of services
Submission of inaccurate information
Unauthorized activities

18. Suspension and Termination

The Hospital reserves the right to:

Suspend access
Restrict services
Remove accounts
Block users

without prior notice where misuse, fraud, security concerns, or legal violations are identified.

19. Website Availability

We strive to maintain uninterrupted access to the website; however, we do not guarantee continuous availability.

Services may be interrupted due to:

Maintenance
Upgrades
Technical issues
Cybersecurity incidents
Events beyond our control

20. Compliance with Applicable Laws

Users agree to comply with all applicable laws, regulations, and healthcare requirements while using the website and services.

Nothing in these Terms shall limit the Hospital’s rights under applicable healthcare, telemedicine, consumer protection, or information technology laws.

21. Governing Law and Jurisdiction

These Terms & Conditions shall be governed by and interpreted in accordance with the laws of India.

Any dispute arising out of or relating to these Terms shall be subject to the exclusive jurisdiction of the courts located in Hisar, Haryana, India.

22. Modifications to Terms

The Hospital reserves the right to modify, update, or revise these Terms & Conditions at any time without prior notice.

Updated versions shall become effective upon publication on the website.

Continued use of the website constitutes acceptance of the revised Terms.

23. Contact Information

For any questions regarding these Terms & Conditions, please contact:

Sapra Multispeciality Hospital
Rajgarh Road, Sector 15A, Near Court Complex, Hisar, Haryana, India

Phone: 01662-233230

Email: info@saprahospital.com

Website: saprahospital.com

Website: saprahospital.comspam detection service.